FAQ

Here are the answers to some of the most common questions we get asked.

Do you offer an installation service?

Unfortunately not, we are purely a fabricator. We manufacture our products on-site at our factory in Swindon and supply windows, doors, composite doors, aluminium bi-folding doors and conservatories to the trade and general public.

Are you windows energy rated?

We offer fully accredited British Fenestration Ratings Council (BFRC) certified A, B and C rated windows in both our Legend profile systems. Look out for the Window Energy Rating Label (WER Label) on our frames, this is similar to the one you may have seen on your fridge or washing machine. A-rated windows are the most efficient and are the best way of improving the energy efficiency of your home. For more details about our energy ratings please click here.

Are your products Document Q compliant?

We have had our products tested to PAS 24:2012 (Enhanced Security) standards and they have passed, meaning that we can meet the Document Q requirements where specified. All you need to do is let us know where you need to comply, this is simple on our updated quote forms. For more information about Document Q click here.

What payment types do you accept?

We can accept all types of major debit and credit cards, there is an additional 2% charge for credit cards or you can pay by cheque / bank transfer or cash.

Can I see your products before I buy them?

Of course you can! Because we manufacture on-site, we always have a very wide range of windows & doors waiting to be dispatched to customers. You are more than welcome to pop down to our factory and take a look at the products before you make any decisions.

What woodgrain finishes do you offer?

Our standard woodgrain foil options are Golden Oak (Light Oak) or Cherrywood (Rosewood). We also offer a full range of bespoke colour woodgrain foil finishes including Grey, Black and Chartwell Green however these are on a longer lead time. All of our woodgrain finishes are available internally/externally and also on white.

Do you supply to the general public?

We are a primarily a trade supplier, however we do supply to the general public for your DIY need’s too. As long as you have the sizes and specification of what you need, you can buy from us. If you are unsure about what you need just give us a call and we will be happy to assist you in any way we can!

What are the lead times on your products?

As we offer a wide range of products and options, not all of our lead times are the same. Below is a very basic overview of lead-times for our product range. For more detailed information please give us a call and we will be happy to expand on the information below.

Standard White Windows & Doors
7 Days

Standard Foiled (Cherry or Light Oak) Windows & Doors
10 Days

Bespoke Foiled (Black, Grey, Charwell Green, etc) Windows & Doors
Between 6 to 8 Weeks

Standard White & Standard Foiled Tilt/Turn Windows
10 Days

Composite Doors
10 Days

White Conservatories
Between 7 to 10 Days

Standard Foiled (Cherry or Light Oak) Conservatories
10 Days

Bespoke Foiled (Black, Grey, Charwell Green, etc) Conservatories
Between 6 to 8 Weeks

Aluminium Bi-Folding Doors
Between 15 to 35 Days

Do I need planning permission for new windows or doors?

Planning permission is not normally required for repairing, fitting or replacing doors and windows, unless you own a listed building. If you live in a conservation area (or other designated area) you should consult with your local planning authority directly. For more detailed information please visit www.planningportal.gov.uk.

Do I need planning permission for a new conservatory?

The simple answer is to this question is normally no. Adding a conservatory to your house is considered to be a permitted development, which does not requiring an application for planning permission, this is providing certain limits and conditions are met. However if these limits and conditions are not met then conservatories fall under the same planning regulations as any extension or addition to a house. For more detailed information please visit www.planningportal.gov.uk.

Do you charge for delivery?

Absolutely not, all of our delivery’s are completely free of charge. If you are inside of our normal delivery area then we deliver Monday to Friday, which day we deliver to you on will depend on the area you are in. Don’t worry if you are outside of our normal delivery area, you can still order from us but you would need to pick your order up from our factory.

Are your products CE marked?

Yes, since 1st July 2013 it has been mandatory for most of the double glazing industry to CE mark their products, we are no different. Although a visual CE mark cannot be found on our products due to their nature, everything we supply has a supporting declaration of performance sheet which are available upon request to conform with the CE marking regulations. You can also view them online by heading over to our technical section.

Why do I get condensation on my windows and doors?

There are many different reasons you may be experiencing condensation on your windows and doors. Some of these are a good indication that the glass is doing its job and others are not so good and point to other issues. Full a full explanation and to see our guide please click here.

What type of guarantee do you offer?

We extend a 10 year guarantee on all extrusions, general components and insulated glass units supplied from the point of dispatch. Our guarantee is only valid for the original purchaser of the products and is only valid in the UK. If a product is deemed to be faulty due to either poor workmanship on our part or the use of faulty materials in manufacture by us, we will supply a replacement part free of change. Our guarantee does not cover general wear and tear, accidental damage, damage by mis-use or substandard installation. To download a fully copy of our guarantee please click here.

Can’t see an answer to your question above? Don’t panic! Simply head over to the Contact Us page and drop us a line, we will be happy to answer any questions you may have.

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